Terms & Conditions
These Terms & Conditions govern your access to and use of our website and services, including but not limited to international package forwarding, mail forwarding, storage, inspections, consolidation, returns, insurance, and fulfillment services. By accessing the website, creating an account, or using any service, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you must not use the website or services.
Eligibility & User Responsibilities
To use our services, you must be at least 18 years old and capable of entering into a legally binding agreement. You are responsible for ensuring that all information provided in your account is accurate, complete, and up to date.
- Account Accuracy - You are responsible for providing correct personal, billing, and shipping information.
- Compliance - You agree to comply with all applicable laws, carrier rules, customs regulations, and import/export restrictions.
- Prohibited Items - You must not ship items that are illegal, restricted, or prohibited by carriers or destination countries.
You are solely responsible for the contents of all shipments sent through your account.
Services & Limitations
We provide logistics and support services as requested by the customer. We do not manufacture, sell, or inspect products beyond visual or service-specific checks explicitly requested by the user.
- services are provided on an “as-is” and “as-available” basis;
- delivery times are estimates and not guaranteed;
- we are not responsible for delays caused by carriers, customs authorities, weather, or force majeure events;
- inspection services are limited to visible and accessible conditions only.
Pricing, Payments & Fees
Service fees, shipping costs, and optional add-ons are calculated based on package characteristics, destination, and selected services. Prices may change without prior notice.
- all fees must be paid in full before shipment is released;
- storage fees may apply after any included free storage period;
- customers are responsible for customs duties, taxes, and import fees;
- failed or returned shipments may incur additional handling or return costs.
Liability & Risk
Use of our services is at your own risk. We are not liable for indirect, incidental, or consequential damages, including loss of profit, business interruption, or resale losses.
Our liability, if any, is limited to the amount paid for the specific service related to the claim, unless additional shipping insurance was purchased. Carrier liability limits and insurance terms apply where applicable.
Insurance & Claims
Shipping insurance is optional and must be selected before shipment dispatch. Claims for loss or damage must be submitted within the timeframe specified by the carrier or insurance provider and supported by required documentation.
Account Suspension & Termination
We reserve the right to suspend or terminate accounts without notice if we believe there is misuse of services, violation of these Terms & Conditions, fraudulent activity, or legal risk.
Intellectual Property
All website content, branding, text, graphics, and software are the intellectual property of the service provider and may not be copied, reproduced, or distributed without prior written consent.
Changes to Terms
These Terms & Conditions may be updated at any time to reflect changes in services, laws, or business operations. Continued use of the website and services constitutes acceptance of the revised terms.
Governing Law
These Terms & Conditions are governed by and construed in accordance with applicable laws of the jurisdiction in which the service provider operates, without regard to conflict of law principles.