Return Handling

Return Handling (Returns to US Stores) is a service from East 22 that helps you return items back to US retailers when an order is incorrect, unwanted, or needs an exchange.

International buyers often face difficulties with store return policies, shipping labels, and deadlines. Return handling makes the process easier by managing domestic US returns from the warehouse and helping you avoid expensive international return shipping.

How Return Handling Works

The return workflow is designed to be clear and controlled through your account:

• Package Arrival - Your order arrives at your US address and is logged into your dashboard.
• Return Request - You submit a return request with order details and instructions (return or exchange, preferred carrier, deadlines).
• Label & Instructions - Provide a prepaid return label from the retailer, or request assistance depending on the retailer’s process.
• Warehouse Processing - Items are prepared for return shipping and packed according to the retailer’s requirements (when applicable).
• Return Shipment - The package is shipped back to the retailer or the designated return address.

Return handling is often used together with photo inspection to verify the item before sending it back.

Who This Service Is For

Return Handling is ideal for:

• international shoppers who need to return US online orders;
• customers who received the wrong size, color, or item;
• buyers who want to avoid international return shipping costs;
• resellers managing order quality control;
• anyone dealing with strict retailer return windows and policies.

If a retailer requires domestic US returns, this service provides a practical solution without shipping items back from abroad.

Key Benefits of Return Handling

Using a warehouse-based return process provides several advantages:

• Lower return costs - domestic returns are typically cheaper than international returns;
• Faster processing - returns can be shipped quickly while policies and deadlines still apply;
• Better control - you decide whether to return, exchange, or forward the item;
• Supports inspections - combine with photos to confirm correctness or condition;
• Reseller-friendly - helps manage inventory quality and reduce losses.

This service is particularly useful when timing matters - such as limited return windows or fast-moving product lines.

What Can Be Returned

Return handling can be used for many common product categories, depending on retailer policies:

• clothing, shoes, and accessories;
• electronics and gadgets (subject to retailer acceptance);
• beauty and personal care (subject to retailer restrictions);
• home goods and lifestyle items;
• items shipped with retailer-provided return labels.

Eligibility depends on the seller’s return policy, item condition requirements, and time limits. Some items may be non-returnable or require unopened/original packaging.

Important Notes

To keep returns smooth and compliant with retailer policies, it helps to provide:

• order number and the original retailer link (when available);
• clear instructions: return vs. exchange;
• deadline information (return window / last ship date);
• prepaid return label or retailer return instructions;
• any special requirements (original packaging, tags attached, etc.).

Return outcomes (refund timing, exchange availability) are controlled by the retailer and may vary by store.

Why Choose East 22

East 22 helps simplify US returns for international customers by coordinating warehouse handling, return prep, and domestic shipping in one workflow.

• structured return process inside your account;
• experience with common US retailer return requirements;
• optional photo inspection before return shipment;
• works well for both personal shoppers and resellers;
• helps reduce unnecessary international return costs.

Get Started

Send your orders to your US address, request Return Handling if needed, and provide the return label and instructions so the return can be processed on time.